This article covers the sign-in and security options in AgileLaw — the ones you manage for your whole firm, and the ones each user controls for their own account.
Reset a forgotten password
If you can't remember your password:
On the sign-in screen, choose Forgot password?
Enter your email. AgileLaw emails you a link to reset your password.
Follow the link and set a new password (it must meet the password rules — see Change password).
If your firm uses Single Sign-On with SSO Required, password reset doesn't apply — you sign in through your identity provider instead.
Two-step verification (2FA)
Two-step verification adds a second check at sign-in — a code from an authenticator app — on top of your password. It's available on every plan.
Turn it on for yourself: go to Settings → Security, find Two-step verification, and choose Set up. Follow the steps to link your authenticator app and Verify & turn on. You can Manage or Turn off 2FA from the same place later.
Require it for your firm (administrators): under Settings → Firm → Security you can turn on Require 2-factor authentication so everyone signs in with it from an unknown device. Set Days to remember a device to let users skip the extra step on a trusted device for that many days — set it to 0 to require a code on every sign-in.
Session limits: idle timeout and maximum length
For security, AgileLaw signs users out after a period of inactivity. Before that happens you'll see a warning so you can stay signed in with a click. The warning and sign-out are kept in sync across multiple open AgileLaw tabs, so you won't be caught out by an idle tab in the background.
Administrators can tune these limits under Settings → Firm → Security:
Idle timeout (minutes) — sign users out after this many minutes of inactivity (5–240; default 30). The idle timer pauses while a deposition is in session, so no one is ever signed out mid-record.
Maximum session length (hours) — require everyone to sign in again this many hours after signing in, regardless of activity (1–24; default 24).
Choose your values and click Save changes.
Only account administrators can change firm security settings. Individual users manage their own two-step verification under Settings → Security.
Consent banner (admin-configurable)
Administrators can require users and participants to accept a consent banner when they sign in or join a deposition — for example, a confidentiality or terms notice.
To set one up:
Go to Account Settings → Consent Banner.
Enter the banner title and content, and Preview it.
Save. From then on, users must accept the banner at login/join; acceptances are recorded for your audit trail.
Related
Change password — password rules and how to change a known password.
Set up Single Sign-On (SSO) — sign-in through your identity provider.